Immad Akhund is the CEO and co-founder of Mercury, a digital banking platform that’s become the go-to financial infrastructure for startups. Before Mercury, Immad spent nearly two decades founding companies, learning the hard way what separates a good idea from a great business.
In this episode, Immad shares the hard-earned lessons from launching Mercury as his third startup. He unpacks how he recognized this was the right idea to pursue, what strong product-market fit feels like, and why trying to "iterate" your way to success often leads founders astray.
In this episode, we discuss:
• Mercury’s unusual culture playbook – and why it works • How to hire with intention • The trap of weak product-market fit • Shipping under intense pressure during the SVB crisis • And much more…
References:
• Airbnb: https://www.airbnb.com/ • Andreessen Horowitz: https://a16z.com/ • Apple: https://www.apple.com/ • Block: https://block.xyz/ • Brex: https://www.brex.com/ • Chime: https://www.chime.com/ • Gusto: https://gusto.com/ • Mercury: https://mercury.com/ • Paul Graham: https://x.com/paulg • Plaid: https://plaid.com/ • Stripe: https://stripe.com/ • SVB (Silicon Valley Bank): https://www.svb.com/ • True Link Financial: https://www.truelinkfinancial.com/ • Varo: https://www.varomoney.com/ • Y Combinator: https://www.ycombinator.com/
Where to find Immad:
• LinkedIn: https://www.linkedin.com/in/iakhund/
Where to find Brett:
• LinkedIn: https://www.linkedin.com/in/brett-berson-9986094/ • Twitter/X: https://twitter.com/brettberson
Where to find First Round Capital:
• Website: https://firstround.com/ • First Round Review: https://review.firstround.com/ • Twitter/X: https://twitter.com/firstround • YouTube: https://www.youtube.com/@FirstRoundCapital • This podcast on all platforms: https://review.firstround.com/podcast
Timestamps:
(1:07) Hard-won lessons from serial entrepreneurship (2:02) You shouldn’t copy-paste advice (6:57) Why personality trumps culture playbooks (8:48) How do you hire for cultural fit? (12:38) The values that shaped Mercury’s DNA (14:08) The drivers underpinning Mercury’s success (15:50) The significance of product-market fit (20:41) Don’t fall into the weak product-market fit trap (25:49) How to evaluate startup ideas that scale (30:14) Mercury’s unlikely origin story (33:51) Breaking into the fintech space (37:31) Mindset shift: From “This is hard” to long-term gains (39:43) Building Mercury’s MVP (44:25) Overcoming early obstacles to reach launch (47:36) Navigating Mercury’s rapid growth phase (51:18) Competition isn’t the reason you’re failing (55:58) Crisis management during the SVB collapse